Terms of Service

By accessing or using Wiro (“the Service”), you agree to be bound by these Terms of Service. If you are using Wiro on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

These terms form a legally binding agreement between you (“User” or “Subscriber”) and Wiro (“we”, “our”, or “us”), governed by the laws of the United Arab Emirates.

Wiro is a cloud-based agency management platform that provides tools for client management, campaign tracking, PR coverage monitoring, financial management, team collaboration, file storage and sharing (Drive), client portals, and third-party integrations including Google Calendar, WhatsApp Business, social media and advertising platforms, Dropbox and Microsoft OneDrive.

We may change, add or remove features, and may suspend or discontinue any part of the Service. Where a change takes away something you rely on, we’ll give reasonable notice.

• Wiro is in early access. New agency workspaces are opened by invitation only, and we decide which agencies are invited and when.
• A workspace created without an invitation, or through a sign-up that wasn't meant to be open, isn't a valid account, and we may close it (see section 5).
• During the beta, invited workspaces use the Service on the Agency plan free of charge. Features, limits and plans may change while Wiro is in beta.
• We'll tell you at least 30 days before your workspace starts being charged, and nothing is charged unless an admin of your workspace chooses a paid plan.

• You must provide accurate information when creating your account.
• You are responsible for maintaining the security of your login credentials.
• You must notify us immediately of any unauthorised access to your account.
• Each login is for one person. Plans are priced per workspace with a number of seats, so give everyone who uses Wiro their own login by inviting them to your workspace, rather than sharing one.
• Each workspace is for a single agency. Sharing a workspace across unrelated organisations is prohibited.
• A login can be signed in on a limited number of devices at once, and a sign-in on a new device may need a code sent to the login's email address.
• You can protect your login with two-step verification and passkeys. Your workspace's admins may require two-step verification for everyone in the workspace. Keep your recovery codes safe: without your phone, your passkeys or a recovery code, only an admin of your workspace can reset two-step verification for you.
• Your workspace's admins control who is in the workspace and what each person can open, and can remove people from it.

We may suspend, restrict, or permanently delete any login, workspace or creator profile, in whole or in part, if we reasonably believe that:

• it breaks these terms, including the Acceptable Use rules in section 6, or applicable law;
• it puts the security or integrity of Wiro, other customers or their data at risk, for example through compromised credentials, malware, or attempts to get around limits or access controls;
• it is being used for fraud, spam, harassment, or to share unlawful content, including through Drive links, file requests or client portals;
• it was created without an invitation while Wiro is invite-only, with false information, or to evade an earlier suspension;
• it has stayed empty and unused, or was created by mistake (for example, a creator who meant to join the Creator Network);
• payment is overdue past the grace period described in section 10; or
• we are required to by law, a court, or a competent authority.

A suspended login is signed out on every device and can’t sign in until it’s restored. Data in a suspended workspace is kept, not deleted. Where it’s safe and lawful, we’ll tell you by email why an account was suspended or closed and, where it makes sense, give you a chance to fix the problem or export your data first.

We may delete an account and its data straight away, without notice or an export period, when the account is empty, was never valid (section 3), or when keeping it would break the law or put others at risk. In every other case, section 14 applies. If you think we got it wrong, write to admin@wiro.ae and we’ll look again.

You agree not to use Wiro to:

• Violate any applicable law or regulation, including UAE federal law and DIFC/ADGM regulations where applicable
• Transmit spam, unsolicited messages, or malicious code
• Attempt to gain unauthorised access to any system or data, or to get around storage, seat, device or sharing limits
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or provide access to the Service to third parties without our written consent
• Store, share or collect material that is defamatory, obscene, infringing, or illegal, or that you don't have the rights to, including through Drive, share links, file requests and client portals
• Use file requests or shared links to collect personal data without a lawful basis, or to trick people into sending files

You retain full ownership of all data you upload or create within Wiro, including client records, campaign data, files in Drive and financial information. By using the Service, you grant us a limited licence to store and process that data solely to provide the Service to you, for example to make previews and thumbnails of your files.

We do not sell or share your data with third parties for commercial purposes. See our Privacy Policy for full details.

• Each workspace has a storage allowance set by its plan and any storage packs. It is a hard limit: when Drive is full, uploads pause until there is room. We never charge for storage you didn't choose.
• Everything stored counts: files, older versions, files in the trash and uploads in progress. Items in the trash are deleted for good after 30 days.
• When you share a file or folder by link, into a client's portal, or through a file request, anyone with that access can see, download, comment on or send files as you've allowed. You are responsible for who you share with and for turning sharing off when it's no longer needed.
• Files that people outside your workspace send you through a file request or a shared folder are stored in your workspace, count toward your storage, and are your responsibility as if you had uploaded them.
• We may remove or block access to content that is unlawful or that breaks these terms, and may disable a share link that is being misused.

Wiro connects to third-party services including Google, Meta, TikTok, WhatsApp, Stripe, Dropbox and Microsoft OneDrive. Your use of those integrations is also subject to those providers’ own terms and policies. We are not responsible for the availability or actions of third-party services.

You are responsible for ensuring you have the necessary rights and permissions to connect third-party accounts to Wiro on behalf of your clients, and to import files from them.

Outside the free beta (section 3), using Wiro requires a paid plan, chosen by an admin of the workspace. Plans, extra seats and storage packs are billed in advance, monthly or yearly, in USD or AED, through our payment provider, Stripe. Prices are shown on our pricing page, and any tax that applies is shown before you pay.

• Upgrades (a bigger plan, more storage, or moving from monthly to yearly) start straight away. You pay the difference for the rest of the current period, less what is left of your current plan, at the time of the change.
• Downgrades (a smaller plan, less storage, or moving from yearly to monthly) take effect at your next renewal date. Nothing is charged or refunded at the time.
• Extra seats follow your team: each person beyond your plan's included seats adds a seat, charged for the rest of the period on your next invoice, and removing someone takes it off.
• You can cancel at any time from Settings, Billing. Your plan keeps working until the end of the period you have paid for and is not renewed.
• Monthly plans are not refundable. Yearly plans can be refunded in full within 14 days of any yearly payment, the first one or a renewal; the plan then ends straight away. After 14 days, yearly payments are not refundable. We send a reminder 7 days before a yearly plan renews.
• If a payment fails, you have 7 days to update your payment details and pay.
• When a plan ends (cancelled and past its period, refunded, or unpaid after those 7 days), the workspace becomes read-only: you can sign in, open and download everything, but not add, change, post or send anything. Choosing a plan restores it in full.
• We keep a read-only workspace's data for 90 days after its plan ends, and email its admins 30, 7 and 1 day before deleting it. After 90 days it is deleted permanently.
• Founding and promotional prices apply only as described when offered, and only to what they say they cover.
• Nothing in these terms limits any refund you are entitled to under applicable law.

Wiro and its original content, features, and functionality are owned by us and protected by applicable intellectual property law. You may not reproduce, distribute, or create derivative works from any part of the Service without our written consent.

Any feedback or suggestions you provide may be used by us to improve the Service without any obligation to compensate you.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

We do not guarantee the accuracy of data retrieved from third-party sources, including advertising platforms, influencer APIs, or media monitoring services. Keep your own copies of files that matter to you.

To the maximum extent permitted by UAE law, Wiro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Our total cumulative liability to you for any claims arising from these terms shall not exceed the total fees paid by you in the three months preceding the claim.

You may stop using Wiro and cancel your plan at any time. We may end this agreement or close your account as described in section 5, or with 30 days’ notice for any other reason.

After a paid plan ends, or after we close an account other than under the immediate cases in section 5, you can export your data for 30 days. After that period, we may permanently delete it.

We may update these terms. We’ll tell you about material changes by email or in Wiro before they take effect. If you keep using Wiro after that, the updated terms apply.

These terms are governed by the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE, unless otherwise required by mandatory local law.

For legal enquiries or questions about these terms: